Our community is increasingly complaining about getting repeated unsolicited phone calls, occurring at any time of day.
The first step in this battle against nuisance calls isto know your rights, so here’s our guide on cold calling to help you sort fact from fiction.
What’s cold calling?
Cold calling is the activity of calling someone to make a business solicitation, without being asked by the receiver to do so. This technique has considerably increased with the development of telecommunication technologies, making everyone having access to a telephone a potential target. A 2017 study estimates that 9 out of 10 landlines in the U.K. are bombarded with cold calls, even though half of them have subscribed to the Telephone Preference Service (TPS). Nuisance calls also affect 8 out of 10 mobile phones. British consumers approximately received 3.9 billion nuisance phone calls and texts the past year.Continue reading “Cold call plague: is it even legal?” »
Just got a call from HMRC stating you owe them money? We have noticed an extraordinary increase of reports concerning HMRC calls, be aware these type of calls are known as HMRC scam.
How does the HMRC scam work? What if its actually the HMRC calling me?
The scam mostly consists in an automated phone call with a prerecorded voice letting you know that you are under investigation from HMRC over an unpaid bill. The message threatens people of taking serious legal actions against them, even claiming that their house is under surveillance. The target is asked to contact urgently a phone number usually based in London, otherwise serious legal consequences will occur.
When calling back the phone number given, the interlocutor (generally an indian) is particularly threatening. They always follow the same long script regarding the target’s alleged debt. The worried victims are then persuade into settling the debt immediately by disclosing their credit card details.
More recently, this scam has taken a new turn with the increase of fake text messages claiming to be HMRC and offering cash rebates. A link to a dangerous website is often attached to the text. Accessing the website can result in the spread of malware and the leak of the victim’s personal information. Continue reading “The dangerous rise of the HMRC scam” »
Tired of being bombarded with nuisance calls? The Telephone Preference Service (TPS) is the official opt-out register promoted as an effective tool to reduce unsolicited calls. Although, our community often complains about receiving nuisance calls despite having registered their number with the TPS.
Is the TPS really useful? Does it work? We have created this practical guide with all you need to know about it.
What is the TPS?
First thing to know, the Telephone Preference Service (TPS) is a FREE service. The direct marketing industry runs and funds the service.
The TPS is the official UK register of domestic phone numbers whose users record their preference not to receive sales or marketing cold calls. Before making a cold call, organisations *MUST* check if the phone number of the receiver is TPS registered.
According to the Privacy and Electronic (EC Directive) Regulations 2003, it is *ILLEGAL* for such organisations to call TPS registered numbers for sales or marketing reasons, unless they have obtained your consent first. Organisations that must abide by this rule include: companies, voluntary organisations, charities and political parties. Continue reading “What is the TPS and does it actually work in the UK?” »
Recently increasing, scam calls and messages are, on top of being a real annoyance, a concerning danger for your privacy. Thanks to the participation of our active community, we have created this guide to help you stay updated and safe against these threats.
For any of the cases described below, please follow our advise in order to deal with these calls and report your experience by reporting the call in our website to help other users like you.