The Amazon Prime Scam And How To Avoid It

Have you heard about the Amazon Prime Scam? If you haven’t, you need to read this article. Learn the easy tips that can help you avoid the latest scam hitting the UK. Prevention is your magical key to stop these scammers affecting your life and your bank balance.

You might think that you are savvy enough to avoid the Amazon Prime telephone scam. But the scammers are smooth-talking criminals. They have no conscience about targeting the most vulnerable in our society. 

Amazon Prime scam affecting the most vulnerable

Amazon Prime Scam – The Shocking Details

The global giant Amazon is now a household name. Its popularity has managed to create a high level of trust with us all. Unfortunately, the scammers are using this trust to target victims. Their job is to steal your money and personal information.

The police have already received hundreds of complaints across the UK about the Amazon Prime scam. Unfortunately, these complaints are the only the ones that have been reported. Scammers have already attacked thousands of victims, and the figure is rising.

Amazon Prime telephone scam
Amazon Prime telephone scam

How Does The Amazon Prime Scam Work?

  • A potential victim receives a pre-recorded automated call, claiming that they have been charged incorrectly for an Amazon Prime subscription. 
  • The victims believe that if they press number 1, they will be able to cancel the transaction for Amazon Prime.
  • By pressing the number 1, they are opening themselves up to two potential dangers – 1) A connection to a convincing scammer, pretending to be an Amazon Customer Service employee, and or, 2) A connection to a premium rate phone number.
  • The scammer will offer to fix the Amazon security problem. The victim is encouraged to download the Team Viewer app. After this is active on the computer, the scammer requests that they check the payment for you in your online bank account.
  • The Team Viewer app gives the criminal complete remote access to the computer. It gives them the ability to monitor all your movements online. They can harvest your bank account information, credit card details and personal passwords.
Tips To Stop Amazon Prime scam
Tips To Stop Amazon Prime scam

7 Tips To Stop The Amazon Prime Scam

Conning victims to part with their well-earned cash is easy for scammers. They are professional and very organised. Thankfully, there are steps you can take to prevent this happening to you. Use these useful tips to protect yourself from the scammers, and to stop the Amazon Prime scam affecting your life.

Tip #1 – Keep A Record Of Your Subscriptions

Sometimes we do not keep track of all our subscriptions. Start making a note of all your subscriptions, including Amazon Prime if you already have it. Stay organised by keeping a comprehensive list of your subscriptions, and you will be able to handle any suspicious call that comes your way.

Creating this list will only take you a few minutes, and your organisation will keep you one step ahead of the scammers.

Tip #2 – Guard Your Credit Card And Bank Details

The CVC number (3 digits) on the back of your credit card is there for a good reason. It is an extra level of protection against fraud.

If somebody calls about Amazon Prime, this should set alarm bells ringing immediately. Remember, you are within your rights to refuse to give any information. Protect your financial and personal details.

Tip #3 – Be Confident To Vet The Caller

Sadly, many scammers deliberately target older people in our society. They know that many older people live by themselves. They may not have the confidence to question somebody on the telephone.

The Head of Action Fraud, Pauline Smith, said this about the Amazon Prime scam “If you’ve received an unexpected phone call or other communication, stop and take a minute to think about whether an organisation would get in touch with you out of the blue in this way.”

Tip #4 – Never Install Apps/Software From A Cold Call

If somebody advises that you should install the Team Viewer app, or any software on to your computer, regard this as suspicious. There is no need to install anything on your computer.

If you have reached this stage in the call, refuse point blank to download anything and hang up. You can deal with any issues directly with Amazon by calling them on an official number.

Tip #5 – Hang Up Immediately

If you have read the beginning of the article, you will have a clear understanding of the scammer’s intentions.

Distracting you on the call is one of the benchmarks of a criminal scamming network. They intend to gain your trust in the call. Please don’t give them the option and cut the communication by hanging up. By hanging up, this will help you avoid any premium rate calls.

Tip #6 – Use A Professional Call Blocker

Using a professional call blocker can help you block these type of scam calls and give you the peace of mind that you need. Check out our Callblocker app. It will provide you with instant protection against any nuisance calls.

Tip #7 – Update Your Online Security

Police are advising the public to regularly update their online security software and passwords for their online bank accounts.

Takeaway – Amazon Prime Scam

The Amazon Prime scam has already affected thousands of UK residents. The good news is, you can take control of the situation and put measures in place to protect yourself. Use the tips above, and seriously consider investing in a callblocker to stop the spam calls in their tracks. 

Please help others by sharing your personal experiences with the Amazon Prime scam. Detail them in the comments section below. 

60 thoughts on “The Amazon Prime Scam And How To Avoid It

    1. Linda Grieser

      I live in the USA. I have never heard of this scam. I just got a call telling me I owe almost $3000 for something I purchased. I dont have an account with Amazon – I did hit the number to let them know they had the wrong number. The guy kept saying “You do have an account with us.” I told him to F… Off and hung up. I googled and found this. WOW>

      1. mrs Carol James

        Yes I’ve had many of them but I contacted Amazon.
        I now have someone trying to talk me into taking receipt of a secure box
        So beware

        1. Mary Bowden

          Today I have received 4 calls from “Amazon” all of them scams, I am with BT and I use the call blocker IE: 1572. I am not convinced this is working though because the calls I have had today seem to be the same recorded message with someone speaking perfect English. This is becoming a real nuisance as I have a sick husband who sleeps a lot and these calls wake him up all hours of the day starting at 7.30am onwards. These calls go quiet for a while and appear to rear their ugly head when I order something from Amazon, this just might be a coincidence. I am very wary as I have been scammed before but it is the annoyance factor of rushing to the phone when I am in the middle of my caring duties.

          1. david

            I pretend and old and dont understand them and ask them to get an English speeking rep? then play the confused old ladies? say a date was last time had anything to do with amazon?

    2. Robin

      Hi ALL MY SATURDAY HAS STARTED TO BE A NIGHT MARE FROM 8:30 AM 7 calls form amazon about an order fore £390 i don’t have an account and any card is not listed with them i went on there site once but found the price was to high and did better elsewhere when is this going to stop Rob

    3. Dee

      3 calls (automated saying I owe £777 on my account and to press option 1(hung up and blocked)’s a SCAME.. please don’t fall for it..the call was from Hungary but the first 2 were regular UK numbers,

    4. James Varkey

      I received exactly a similar scam call asking me to ‘press 1″ if you would like to cancel but when the lady answered the call she is saying by pressing one you activated the payment but she can help me to cancel if I come to my account online. shit!!! I hanged out and blocked the number which was an Australian number 0401260876.

      1. Anita Gustafsson

        My aged Mum just rang me in tears as she got the same message. I returned the call and spoke to a lady with an Aussie 04 number – not the person who had tried to call mum. The first 9 digits of Mum’s and this lady’s number are exactly the same, the last digit, Mum 7, Lady 9. They are getting worse and worse with phishing!

    5. brian copeland

      I get these phone calls from amazon prime from places in America and other countries every day at least 5 times a day and when I press number one they keep telling me that I have an account with them but they cant get any money off my phone as I am on pay as you go and have no credit on it and if you use a blocker they just use a different number to phone you from I just let them ring now or hang up if I don’t know the number.

    6. Eve

      I got a call today from this scam as I thought it was legit due a recent purchase on Kindle which is owned by Amazon.
      I did do the app download they mentioned and yeah I was getting very suspicious as it was just not an easy process to cancel a subscription I thought I had accidently done. I hung up on them as my gut feeling wasn’t right. I hope they didn’t get info from my phone as I did link to there server at one point. Not sure if I should cancel my phone now as I have a very sinking feeling they can access my information.

  1. d Jones

    Just received a phone call saying that Amazon Prime will be taking money from my account. If I wanted to cancel this, I should dial 1. I didn’t do this. The telephone number that the call was from was 07940452805

  2. Regina Fogg

    I received a call 20 minutes ago from 01645 199103 purporting to be from Amazon Prime. After telling the Asian sounding man that I don’t use Prime he then asked whether I had a laptop, computer or smartphone. After telling him no he hung up on me.

  3. John law

    Being receiving calls about Amazon prime account (which I don’t have) about three or four calls a day ,being going on for about two weeks,just an annoying nuisance ,calls came from 01922633973 .

  4. Cecilia Dean

    Receiving calls supposed to be from Amazon most days on a variety of numbers. The usual scam saying I will be denoted £79.99 a month

    1. R Jones

      Have now received three calls over the last two months on ( 0012056351679 ). From Amazon Prime saying they will be deducting £79 99 for taking out a Amazon Prime account The voice is automated and they always seem to ring early in the morning perhaps to catch you unaware.

      1. David Farrar

        The callers phone number starting with 2 zeros means that it was an international call.

    2. Kate Stelfox

      I’ve had exactly the same scam , saying that my yearly subscription for that amount is due to go out. I had a spate of calls last year with the scam and they’ve now started up again. Always a recorded voice thanking me for my continued custom and that £79.99 for my years subscription will be going out. They then give me a two button option if I want to cancel or query it. I always put the phone down. These calls always come to my landline, never my mobile.

  5. Sue McGinness

    I have had two calls today on my landline, supposedly from Amazon, about my Amazon Prime account. I don’thave a Prime account. Both calls have been spoken by a woman with an American accent. Each call has come from different number, the first one was from 0351531818. The second was from 01047235240. I hung up straight away. As my landline is with Sky, I can get their Sky Shield for free, so that is what I am going to do now.

  6. Nairb

    Recently received a call reportedly from Amazon prime. They will take £79.99 per month unless I press option 1
    I don’t have Amazon prime. Phone number 0175711523

  7. Sickofem!

    I see the Amazon Prime scammers are back
    Just had the usual call ,press 1 to renew or speak to adviser but seeing I am not a member I hung up.
    The number they called from was 07243662357

  8. Angela Kehoe-Jones

    I have just received the umpteenth call from an Amazon Prime Scammer. I have lost count if the number of these scam calls I have had over the past 12 months.
    Fortunately, the very first time this happened, I sensed pretty quickly that it was a scam and put down the phone immediately. I have been contacted from withheld numbers and international numbers but today it was from location in Royston, East of England and the number was 01763 040061. It is always a call to my landline, a number which Amazon does not have.

  9. June Lancaster

    Had two calls in the last week from them saying they were calling from Amazon and to dial 1. Last number was 01357 146315.
    They are a real pain!

  10. Ruth Curran

    Just received a scam call to press 1 to cancel Amazon Prime which I don’t have 03763501349

  11. Karen

    Two automated calls today saying £79 will be taken from my account and I can press option 1 to speak to an advisor. 01763 316039 and 01263 652671.

    1. Priyanthi wijetilleke

      I had few calls last week and thank god the bank came for my survival, and said it’s a scam and blocked so I did it , can u please. Withdraw my membership amount please as I don’t want to be a member and never signed for that

  12. russell

    I had a message left on my landline from amazon. it was a woman saying I was to get $9.99 taken out of my bank account. I was to press 1 to call them back if I didn’t want this to happen. I live in Bendigo Australia. The number that called was 001181798678916. Sick of Scammer trying to rip me off.

  13. Maggie

    I received two calls this morning pro porting to be from Amazon advising that they were taking money out of my account, then one later at 0909 offering me a refund .Asked to press 1 to speak to someone. the last call was from 00651532350

  14. John Bartley

    Called from 07769956412 and foolishly pressed 1 as I was already planning to cease the Prime trial that very day. A woman offered to guide me through the Prime cancellation process and passed me to a male colleague when I said I was having difficulty understanding her accent. Then dawned on me this was probably a scam and said so. The male was very abusive shouting and screaming how dare I accuse him of being a scammer. Hung up and they rang me straight back. Hung up again and left phone off hook for a while. Hopefully a lucky escape. I feel that there must be someone on the inside supplying details.

  15. Ginny Colman

    I got scammed by them today. I am devastated I emailed my bank manager at Barclays and he saved the day. I was busy, tired, and not on the ball. I am shocked at my own stupidity. but I have survived and they cannot Rob me of that! i hope they read this and I hope they know that every pound in my account is earned it’s not there cos I stole it!

  16. Richard Weaver

    I just had a call on my land line telling me my Amazon Prime account will be auto renewed at such-and-such time (can’t remember details) unless I wished to cancel it. The voice was certainly automated and sounded like low quality text to speech. Since I don’t use Amazon Prime I hung up.

  17. Susan

    I was called today Thursday 30/07/2020 from 01463774328 it was an automated call saying My Amazon account has been hacked, i didn’t listen to any more and hung up, that was about 8:30a.m then at 8:35a.m i received another call from 017609514 i believe it was the same scam as they ring you back on a different number when their first call to you didn’t work out as they had planned..scammers. i have had a number of these calls and it is getting out of hand i just wish there was somewhere these calls can be stopped for good…there are some evil people in this world, a lot of these numbers that i have checked have Chinese area code numbers there are hundreds of them.

  18. Michael Kay

    5 of these calls in one day. It’s getting absurd. Surely the phone companies could easily put a stop to it if they wanted to? Beginning to suspect that it’s a sufficiently high proportion of total phone traffic that the the phone companies actually benefit from the revenue.

  19. Peter MacDonald

    Received an automated call this morning on my landline number. I stupidly pressed Option 1. Spoke briefly to an Indian accented woman who asked me to open my laptop or PC and the penny finally dropped – stage 1 of the scam was underway. Hung up immediately. You have to be on your guard 24/7 these days. When will the business community group together to prevent this type of fraud? I actually DID have an Amazon Prime account and I did cancel it. Someone, somewhere is leaking data to these thieves but what they don’t understand – the business community that is – that folk like me are now wary of any transaction undertaken with any provider and won’t complete online transactions.

  20. Adrian Etheridge

    yet another automated call purporting to be from Amazon called from 01568712285 I just hung up its about time the authorities did something about it

  21. s.j.d.

    Three calls from different numbers regarding Amazon Prime this morning. Rang off immediately, as I aways do, and then blocked the number by the 1572 service. Always the same automated call of a female voice; I must have had dozens in total.

  22. Averil Wootton

    Received call today at about 13.20

    Long silent pause before anything happened- this suggested it was an unexpected international call.

    Synthetic voice (American accent, female, presumably recorded) informed me that my Amazon Prime account had been renewed, didn’t check that was an Amazon customer or if I was who they wanted to speak to. I hung up mid-message.

    I’ve never had a Prime Account; my husband was briefly bounced into one by Amazon but he cancelled almost immediately, before free period was up. We refuse to deal with Amazon now – paying almost £80 a year was unreasonable for the little we’d use them, £80 per month would be extortion.

    Telephone no was 0001910829753 – so far haven’t been able to identify it.

    Shall let the phone ring, then check for messages.

  23. Jodi

    Received a call today at 9am MST from 902-613-6462.

    Automated female. They were going to charge me $399 for renewing my Amazon Prime, if I didn’t want this to go through my bank account I was to press 1 & speak to the account manager to cancel. Very demanding. If I hung up, they would charge my account straight away, so I better press 1 if I didn’t want this charge to go through…
    I am forwarding info to

  24. Roy

    They are very persistent: had 4 calls before 12.00 hrs today 23/09/20 – all from different Nos: 01284-908253: 01397-867456;
    07312-524773; 01359-777942.
    All recorded messages from the same female voice with mid- Atlantic action starting; ‘Hi this is a call from AMAZON……..’
    This is not a recent scam but this is the 1st time we’ve had 4 calls in a morning. The recording used to vary, with a rather cultured male voice, but the same message. I have usually hung up by AMA…, but occasionally check to see they have not changed their tune. Various Nos, have been reported to a number of UK agencies, but it still goes on!

  25. Julian

    Today received Amazon Prime scam call from 01379 208049. As I don’t have a Prime account, I hung up.
    Previous similar call received from 01728 688272 on 30.7.2020. Call blocker doesn’t work as different numbers used

  26. Karen Noble

    Just received a call on our landline from this number – 07065657984 telling us that there would be £79 taken out of our account relating to Amazon Prime..

  27. Sylvia McElheron

    My husband Received a call about 8.45am this morning saying my Amazon Prime account, which I don’t have, would be charged £79. I told him to put the phone down as I immediately recognised this as a scam. Unfortunately some people would be taken in by this. The number that called was 07523 947338.

  28. M Abercrombie

    Latest call from Amazon was 00419839832854. Do not have Amazon account so hung up immediately. This is the latest of calls I receive .

  29. No Dummy in Michigan

    I have received 5 calls in less than one hour of time. All different numbers. I’m in Michigan. Calls are coming from a local area code:

  30. Penny Wallace

    I live in Australia and just started getting these calls, up to 5/6 a day…not happy as my Mum lives with us and has trouble walking so when she has to get up to answer the phone, if we are not there, then she gets this nuisence call, she gets quite annoyed as she thinks it could be family.

  31. Judy Kara

    I have now received 2 calls on my mobile recently both telling me that there was suspicious activity on my Prime account. Someone was supposedly trying to buy an iPhone 11 for £1049.0. First call was a male who after I had kept him on the phone, asking questions for about 15 mins gave up and put the phone down on me lol! Today I got an automated call which initially fooled me, it is good, having listened to it I did press 2 to speak to someone. The phone went through and although no one spoke I could hear what sounded like a busy office. I then closed my phone.

  32. Sarah

    Have now received three calls on my home phone claiming they are from Amazon and state they are phoning about suspicious activity on my account. They want me to confirm if I had made a purchase for an IPhone 11 costing £1049.00. I was asked to press 1 to confirm order or press 2 to speak to someone. I hung up. The last number they rang me on was 06174821338 today.

  33. Allan Green

    It seems that your contact number were given out by this company. If you all cancel your Prime membership, I’m sure Amazon will find the time to sort out their own mess.

  34. Dr M Relich

    These Amazon Prime nuisance calls have been gloing on for years now. Isn’t it about time Amazon itself invested in helping the police to stop these calls and arrest the fraudsters? I am NOT either an Amazon or Amazon Prime customer.

  35. Dr Zyberger

    I now have fun and games with these Amazon Scammers and try and waste their time before they eventually cotton on and hang up. Blowing an Air Horn down the phone confuses them. Also asking them if God is happy with them doing this kind of work is a good one to use, they hate you saying that. Be confident, ask them who they are really working for or if they could tell you their postcode. They never can, so then you tell them that you are the Telephone Police and that you are tracing & blocking their number. The sad fact is that many of these Indo-Asian voices on the other end of the phone are desperate for work and money for their families, hence willing to scam honest hard working trusting individuals in the West, so be kind & courteous whilst you are ****ing them up! I agree the calls can be very annoying though and now they are scamming as BT and VISA too, so be on your guard, stay safe and have some telephone FUN.

  36. David Farrar

    I receive regular recorded calls from Amazon Prime telling me that they will be taking £79.99 from my bank account next month. These come from a selection of international and mobile phone numbers. They have not succeeded in raiding my bank account yet. When I get a call from a number that I do not recognize I do not answer the phone by giving my name or phone number. There is no reason to give your identity to an unknown caller regardless of who they say they are.

  37. Robert Richardson

    My partner has been getting these calls a couple of days now, always a different number. Started off as mobile numbers but today been getting uk area numbers. Up until the last one, it was the computerised text to speech female voice (this is a giveaway it is a scam by the way, hiding evidence of their true voices, as well as reducing their workload). The last call was from an Indian sounding man, when she passed me the phone he asked if I was Mr Hunt and when I said no he hung up straight away (my partner isn’t even called Hunt). We have both had amazon prime free trials last year but cancelled before payment kicked in. I think rather than an inside man they just play by the numbers, knowing how popular Amazon is, their call will coincide with some people so someone will fall for it.


    Had an e mail (now deleted) from supposedly Amazon prime telling me that my subscription £80.00 was being taken from my account and that if I wanted to cancel it speak with a customer service agent on a certain number. The number was answered by an asian sounding male who’s name was given as Jerry William and badge number 786, he wanted me to complete a form which he was to send on a mobile phone. I told him my phone was in for repair but would have it back on friday he undertook to call me at 10am on the specified day. He was to put the transaction on hold till then Phone call never came as I gave him the impression that I didnt believe his spiel. this is just a variation of the scam. Please be aware

  39. Tad Cook

    I get scam calls all the time claiming to be from Amazon (or Microsoft, or Social Security) warning me about charges, and I know enough to hang up.

    But I had a frightening experience today when setting up my new Samsung television.

    Prime Video is already installed, but in order to use it, I had to link the television to my Amazon Prime account.

    The tv displayed a code, and asked me to log into Amazon on my phone or laptop, and go to and enter the code there.

    When I did that, my phone said to complete the process I had to talk to someone. Here is where things got scary.

    The rep told me to install something similar to teamviewer. Then he wanted me to go to my bank account, and do a transfer with Zelle, which he claimed was “virtual” and did not involve any real money. But he told me to enter $999.00, and he never quite convinced me to do the transfer, thank God.

    Later I called the bank after noticing that $1000.00 was being transferred IN to my account, and just the regular person at the bank call center said she was aware of this scam, told me to uninstall the teamviewer type software from my phone and change my bank login and password from my laptop, “because now the thieves have access to your account.”

    She claimed this scam is orchestrated from INSIDE Amazon by a rogue employee working with fraudsters!



    I have had numerous scam calls from Amazon Prime from different numbers they have all been reported to the BT telephone scam line, but it appears that BT can’t be bothered with these scam numbers. So come on BT GET YOUR FINGER AND DO SOMETHING USEFUL.


Leave a Reply to dupa Cancel reply

Your email address will not be published.